Shipping

Where we ship

We ship to these 20 countries:

• Australia and New Zealand
• North America: Canada and the United States.
• Asia: Malaysia and Singapore.
• Europe: Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden and the United Kingdom.

Most orders ship from our fulfilment warehouse in China. This lets me source closer to the makers and specialist suppliers I am interested in, sample products before listing them, and keep the range small without padding prices to hold local stock before a piece has proved itself.

I still handle the customer side of every order. If something goes wrong, contact me at mark@hiddenstitchsupply.com and I will work out the most sensible next step.

Some products may ship from Australian stock in the future. If that applies, the product page or checkout will make it clear. Unless a product says otherwise, expect it to ship from China.

Rates and delivery estimates

Shipping options, charges and delivery estimates are shown at checkout. For more information, read Shipping and Returns.

Delivery estimates are not guarantees. Customs processing, carrier delays and local disruptions can affect delivery after dispatch.

Duties and import taxes

Duties and taxes are included in the price you pay at checkout. You should not be asked to pay extra duties, tariffs or import taxes when your order arrives. If a carrier or customs office asks for an extra payment, contact me before paying it.

Order issues and returns

Contact me before sending anything back. Read the Returns policy for eligibility, return-postage responsibility and refund timing, or visit Shipping and Returns for the fuller customer guide.

30-day returns

I accept change-of-mind and sizing returns for Australian and international orders. If the fit is not right or you change your mind, you can request a return within 30 days of delivery.

• Condition: items must still be in new condition, unworn, unused, unwashed and unaltered, with all original tags attached. Trying a garment on for fit is fine, provided it remains in new condition.
• Return destination: returns are sent by post to Melbourne, Australia. This applies to customers in every country, including orders originally shipped from China.
• Return postage: you arrange and pay for return postage and any shipping label for a change-of-mind or sizing return. International customers pay the cost of posting the item to Australia.
• Restocking fee: none.

How to arrange a return

Email mark@hiddenstitchsupply.com within 30 days of receiving your order. Include your order number or other proof of purchase, the item you would like to return and whether you would prefer a refund or an exchange.

I will confirm the return instructions and the Australian postal address. Please contact me before posting anything and use the address I provide. Pack the item securely, using its original packaging where reasonably possible, and keep your proof of postage. The 30-day window is the time you have to request a return; the parcel does not need to arrive in Australia within those 30 days.

Refunds and exchanges

If your return meets the conditions above, you can choose a refund of the price paid for the item or an exchange, subject to stock availability. If your preferred size is unavailable, you can choose a refund or store credit. Store credit is always optional.

Original shipping charges are not refundable for change-of-mind or sizing returns unless required by law.

Once your return has been received and checked, I will initiate your refund to the original payment method within five calendar days. Your bank or payment provider may take additional time to show the funds in your account.

Faulty, damaged, incorrect or not as described

If something is wrong with your order, email me with your order number and, where relevant, photographs of the issue. I will assess the problem and arrange the appropriate repair, replacement or refund in line with Australian Consumer Law and any other consumer laws that apply to your purchase. Store credit will not be imposed in place of a remedy you are entitled to.

The 30-day change-of-mind window and the new-condition, tags and packaging requirements do not limit your rights for faulty or misdescribed goods. If a confirmed problem requires a physical return, it will be to Australia and Hidden Stitch Supply will reimburse reasonable return-postage costs. Contact me first and keep your postage receipt.

Need help outside these terms?

This 30-day policy is the minimum I offer for eligible change-of-mind and sizing returns. If you have an issue outside these terms, please still get in touch. I will look at what has happened and do my best to look after you. Any additional help is considered case by case.

Nothing in this policy limits your rights under Australian Consumer Law or other applicable consumer laws. Those rights are separate from this voluntary returns policy and are not discretionary.

Where we ship

We ship to these 20 countries:

• Australia and New Zealand
• North America: Canada and the United States.
• Asia: Malaysia and Singapore.
• Europe: Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden and the United Kingdom.

Where orders ship from

Most orders ship from our fulfilment warehouse in China. That is part of how Hidden Stitch Supply works: I can source closer to the makers and specialist suppliers I am interested in, sample products before listing them, and keep the range small without padding prices to hold local stock before a piece has proved itself.

I still handle the customer side of the order. If something goes wrong, contact me at mark@hiddenstitchsupply.com and I will work out the most sensible fix.

Some products may ship from Australian local stock in the future. If that applies, the product page or checkout will make it clear. Unless a product says otherwise, expect it to ship from China.

Shipping options

Shipping options and charges are shown at checkout.

Products generally arrive within 5–15 business days. More precise shipping estimates will be shown at checkout.

Duties and import taxes

All orders include duties and taxes in the price you pay at checkout. You should not be asked to pay extra duties, tariffs or import taxes when your order arrives.

If a carrier or customs office asks you for an extra payment, contact me before paying it so I can check what has happened.

30-day returns

I accept change-of-mind and sizing returns for Australian and international orders. Contact me within 30 days of delivery. Items must still be in new condition, unworn, unused, unwashed and unaltered, with their original tags attached.

Returns are sent by post to Melbourne, Australia, including returns from international customers. You arrange and pay for return postage for a change-of-mind or sizing return. There is no restocking fee. Contact mark@hiddenstitchsupply.com before posting anything so I can provide the return address and instructions.

This is the minimum I offer for eligible returns. If you have an issue outside these terms, please still get in touch and I will do my best to help. Your consumer-law rights are not limited by the 30-day window or the new-condition and tags requirements.

Read the Returns policy for the full return process, refunds, exchanges and faulty-item support.